Paid, but received no product?
Note the location, machine, product and approximate time. A payment receipt can help identify the transaction. These details help us review what happened.
- Location and machine, with a photo if possible
- Product or slot number
- Date and approximate time
- Amount and payment method
- Available receipt with unnecessary details obscured
Error message or machine out of service?
A photo of the display or payment terminal helps. Briefly describe what happened and whether it was before or after payment. Do not open the machine or try to pull out trapped products.
- Record the error message
- Tell us the machine and location
- Do not keep using a visibly damaged or leaking machine; let us know
How to reach us.
Email info@urban-bites.de or call +49 170 1836009. Include the details from this page so we can identify the case. Never send full card details, PINs or passwords.
Frequently asked questions
What helps identify a missing product?
The location, machine, product, date, approximate time, amount and payment method. An available receipt can also help.
Do I automatically receive a refund?
We review your report and discuss the next steps with you.